Introduction At Healers Hub Co, we are committed to offering high-quality digital products. Due to the nature of digital goods, we enforce a strict No Refund Policy. This policy is in place to protect the integrity and value of our digital products and content.
Policy Overview
All Sales Are Final: Once a digital product is purchased and delivered, the sale is deemed complete, and the product cannot be returned for a refund or exchange.
Instant Access and Irreversibility: Digital products are delivered instantly, and there is no way to physically return the product. Once you have access to the product, the purchase is final.
Preview and Descriptions: We provide detailed descriptions and previews of our digital products where possible. We encourage customers to review these thoroughly before making a purchase to ensure it meets their needs and expectations.
Exceptional Circumstances: Although all sales are final, we recognize that there may be exceptional circumstances. Refunds may be considered on a case-by-case basis, such as in the event of a faulty or misrepresented product. In such cases, customers must contact us within a specified period from the date of purchase, providing a detailed explanation and any evidence of the issue.
Process for Exceptional Refund Requests
Contact Us: To submit a refund request under exceptional circumstances, please contact our customer service team with your order number, the product name, and a detailed explanation of the issue.
Evaluation: Our team will review your request, which may include verifying the product’s condition and the nature of the complaint.
Outcome: If your refund request is approved, the refund will be processed using the original payment method. Please note, this process may take several business days to complete.
Digital Product Acknowledgment By purchasing digital products from Healers Hub Co, you acknowledge and agree to our No Refund Policy. You understand that all transactions are final and that refunds are only considered under exceptional circumstances as outlined above.
Changes to Our No Refund Policy Healers Hub Co reserves the right to modify or update this No Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued purchase of our digital products after such changes constitutes your acceptance of the new No Refund Policy.
Contact Information If you have any questions or concerns about our No Refund Policy, please contact us at Shop@vukayouth.org.za.
